Frequently Asked Questions
Q.Does the price include set up and delivery?
A.All of our tents (excluding pop-up tents) require delivery and professional assembly by trained Timeless Occasions staff.
Delivery and setup charges are calculated based on location and order size and will be clearly listed on your quote or receipt.
Tables, chairs, and linens will be delivered and placed in a safe, convenient location unless setup is specifically added to your order.
We also offer pickup options from our Peachtree City warehouse on a scheduled basis—great for smaller orders or clients looking to save on delivery fees.
Q.Do you deliver to other cities?
A.Timeless Occasions is proudly based in Peachtree City and primarily serves Fayette County and Coweta County, including cities like Fayetteville, Senoia, Peachtree City, and Newnan.
We do deliver beyond those areas when our schedule allows. If you’re outside of our core service zone, give us a call—we’re happy to check availability and provide a custom quote.
Q.Can I keep the rental items for the entire weekend?
A.Our rentals are priced for single-day use, but in many cases, we can accommodate early delivery or next-day pickup at no extra charge—depending on our schedule and item availability.
If you're hoping to keep items for an entire weekend, just let us know during booking and we'll do our best to make it happen. We recommend requesting this early, especially during busy seasons, as some items may be reserved for multiple events.
Q.When do you set up?
A.Our standard delivery and pickup window is between 10:00 AM and 6:00 PM. We’ll reach out a few days before your event to confirm delivery details and make sure someone will be on-site during that window.
We always aim to have your setup fully completed well before guests arrive, especially for tents or items requiring assembly.
If you need delivery earlier than 10:00 AM or pickup after 6:00 PM, we offer after-hours scheduling for an additional fee to cover staffing and logistics. Just let us know your timing needs and we will make it work.
Q.What payments do you take?
A.
We accept credit cards, debit cards, business checks, and cash. If paying with cash, please have exact change, as our drivers do not carry cash.
We do accept checks, but those orders must be booked directly through the office—please call us to arrange.
Net payment terms are available for approved businesses and government entities.
Q.What if we need to cancel?
A.We understand that plans can change, and we try to be as flexible as possible. Here’s a quick overview of our cancellation policy:
A 25% down payment is non-refundable under any circumstance
Cancellations made within 20 days of the event will be charged 50% of all reserved items
Cancellations made within 10 days of the event will be charged 75%
If our truck is already loaded (usually the day before your event), 100% of the order will be charged
Tent sidewalls and heaters are non-refundable at any time
If you need to cancel due to weather or an emergency, we’re happy to apply your down payment as a raincheck toward a future rental, as long as the new date is available. Just reach out to our office to reschedule.
Your order reserves equipment we can’t rent to others, so these policies help us stay fair to both you and other customers.
Q.Do you require a deposit?
A. Yes, a 25% non-refundable down payment is required to reserve your order.
Your deposit guarantees that your rental items are held just for you, and it’s applied toward your final balance. The remaining payment is due before delivery or at setup.
Q.What surfaces do you set up on?
A.We can safely set up tents on grass, dirt, asphalt, or concrete.
If your setup is on concrete or asphalt, just let us know—these surfaces may require drilling and patching or the use of heavy-duty weights, which can involve additional charges depending on site conditions.
For tent installations on grass or dirt, we handle all underground utility locating and coordinate with 811 Call Before You Dig to ensure safety and compliance.
We also take care of any necessary tent permits with your city or county—so you don’t have to worry about paperwork or approvals.
We’re committed to making your event stress-free and fully compliant with local safety requirements.
Q.Can you help me plan my layout or setup?
A.Absolutely. We’re happy to offer layout advice or schedule an on-site visit for larger events. Whether it’s a backyard party or a corporate gathering, we’ll help you make the most of your space.
Q. How far in advance should I book?
A.We recommend booking at least 2–4 weeks in advance, especially during peak seasons like spring and fall. Some items and weekends book out even earlier, so the sooner the better!